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INFORMATION SHARING & CONFIDENTIALITY

 

Our Commitment to Confidentiality

 

As legal practitioners, we maintain the strictest standards of confidentiality. Information shared through our website contact forms and/or during consultations is protected by:

- Attorney-client privilege

- Professional ethics requirements

- Our absolute commitment to client privacy

 

Website Data

 

Information collected through our website analytics (including Wix Analytics and Microsoft Clarity) is:

- Limited to anonymous usage data

- Never connected to individual identities

- Used only to improve our website functionality

- Not shared with any third parties

 

Information Security

 

We protect all information by:

- Maintaining secure systems

- Limiting access to authorized staff only

- Regular security updates

- Strict internal confidentiality protocols

 

Third-Party Access

We do not share or otherwise disclose your information to any third parties except:

- When explicitly authorized by you in writing

- If legally compelled by valid court order

 

 

Data Protection Measures

 

To ensure confidentiality, we:

- Store contact form submissions securely

- Regularly delete unnecessary data

- Maintain strict access controls

- Train all staff in confidentiality procedures

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Microsoft Clarity - Website Usage Analytics and Tracking

 

T J C Dunn Attorneys ("we," "our," or "us") use Microsoft Clarity, a web analytics and user behavior tracking tool, to better understand how visitors interact with our website. This helps us improve our website's usability and user experience.

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How Microsoft Clarity Works

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Microsoft Clarity collects data about your interactions with our website, including:

• Mouse movements and clicks

• Scrolling behavior

• Pages visited and time spent

• Screen size and device type

• General location data (country/region level)

• Heatmaps of user activity

• Session recordings (excluding any text you enter)

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Purpose and Legal Basis

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We use this data to:

• Identify usability issues and website errors

• Understand how visitors navigate our website

• Improve our website design and content

• Enhance the overall user experience

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Data Processing and Storage

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We use Microsoft's Clarity tool to collect website usage data. Microsoft acts as our authorized service provider (known as an "Operator" under POPIA), managing this data according to our instructions and data protection requirements.

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Microsoft acts as our data processor, handling this information in accordance with POPIA. The data is:

• Stored securely on Microsoft's servers

• Retained for 30 days

• Automatically anonymized to protect user privacy

• Not used for advertising or marketing purposes

• Not combined with personally identifiable information

 

Your Control and Choices

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We use Microsoft Clarity as part of our standard website analytics. By using our website, you acknowledge that your interaction data will be collected and processed as described above. This tracking is essential for us to:

• Maintain and improve our website functionality

• Understand user needs and preferences

• Identify and resolve technical issues

• Enhance our service delivery

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If you'd prefer not to be tracked, you may choose not to use our website. However, this may impact your ability to access certain features or services.

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Privacy Safeguards

 

To protect your privacy:

• Personal information entered into forms is automatically masked

• Individual users cannot be identified in recordings

• IP addresses are anonymized

• No keystroke data is captured

 

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Cookie Policy

 

This Cookie Policy explains how T J C Dun Attorneys ("we," "our," or "us") use cookies and similar technologies on our website [www.tjcdunnattorneys.co.za] and provides information about your choices regarding these technologies.

 

This policy is compliant with the Protection of Personal Information Act (POPIA) of South Africa and other applicable privacy laws.

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What Are Cookies?

 

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better website experience and allow certain features, such as our online chat system, to function properly.

 

Types of Cookies We Use

 

Essential Cookies

 

These cookies are necessary for our website to function properly and cannot be switched off in our systems:

- Session cookies for managing your website visit

- Security cookies for maintaining site security

- Chat functionality cookies that enable our online support feature

- Form submission cookies that prevent duplicate submissions

 

Performance and Analytics Cookies

 

These cookies help us understand how visitors interact with our website:

- Wix Analytics cookies to collect anonymous statistics

- Page view tracking

- Website performance monitoring

- User journey analysis

 

Functionality Cookies

 

These cookies enable enhanced functionality:

- Live chat preferences

- Language preferences

- Location-based content adaptation

- Form auto-fill functionality

 

Chat Feature Cookies

 

Our website uses Wix Chat, which requires specific cookies to:

- Maintain chat session continuity

- Store chat history during your visit

- Enable real-time notifications

- Save chat preferences

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Cookie Duration

 

We use two types of cookies based on how long they remain active:

- Session Cookies: These are temporary and are deleted when you close your browser

- Persistent Cookies: These remain on your device for a set period (usually between 30-365 days)

 

Third-Party Cookies

 

Our website may use third-party services that also set cookies. These include:

- Wix platform cookies

- Analytics tools

- Social media integration (if applicable)

 

Managing Your Cookie Preferences

 

Browser Settings

You can manage cookie preferences through your browser settings. Here's how to delete cookies in common browsers:

- Chrome: Settings → Privacy and Security → Clear browsing data

- Firefox: Options → Privacy & Security → Clear Data

- Safari: Preferences → Privacy → Manage Website Data

- Edge: Settings → Privacy & Security → Clear browsing data

 

Our Cookie Management Tool

You can manage your cookie preferences on our website by:

1. Using the cookie consent banner when first visiting our site

2. Contacting us directly for assistance

 

Consequences of Disabling Cookies

 

Please note that if you choose to disable certain cookies:

- Our chat feature may not function properly

- Some website features may become unavailable

- Your site experience may be impacted

- Form submissions might require additional steps

 

Data Protection Rights

 

Under POPIA, you have the right to:

- Request information about your personal data we process

- Request correction of your personal data

- Request deletion of your personal data

- Object to the processing of your personal data

- Lodge a complaint with the Information Regulator

 

Updates to This Policy

 

We may update this Cookie Policy periodically. The latest version will always be posted on our website, with the "Last Date of Revision" date at the top.

 

Contact Information

 

As part of our commitment to transparency and data protection, we inform you that under POPIA, you have various rights regarding your personal information. These include rights to access, correct, and update your information through our normal business channels by contacting us directly. For your convenience, our Information Officer can be reached at marc@tjcdunnattorneys.co.za or 083 495 1261. 

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For matters relating to data protection in South Africa, the Information Regulator (complaints.IR@justice.gov.za, www.justice.gov.za/inforeg) provides oversight at JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001.

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Severability

 

​If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.